Terms & Conditions
1. About TADAH kafferosteri AB
The company is based in Lenhovda. The company's postal address is Romarliden 2. If you want to get in touch with us, send an email to [email protected] with your case and your contact information so we will contact you soon.
2. Orders
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.If there is any error in the order confirmation, you must contact us immediately via e-mail to [email protected].
3. Delivery
Our normal delivery times are 2-8 days. NOTE! Orders placed on weekends are sent no earlier than the following Wednesday.
Orders received on Tuesdays at 14.00 sent on Wednesdays.
Shipping within Sweden:
For orders up to SEK 499: SEK 59
For orders from 500 SEK: free shipping!
We ship with DHL Service Point in Sweden. You will be notified by e-mail that the package is available at your nearest postal agent.We currently deliver to certain EU countries (Finland, Denmark, Germany and the Netherlands). Shipping costs SEK 250. If you want to order from another country, contact us by email: team @ tadah.se
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected].
4. Prices
All prices in the store are stated in SEK and all prices include 12% or 25% VAT. We reserve the right to change prices due to price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must announce that you are sorry. The message should be sent to us [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and no later than within 14 days of the notice of withdrawal. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that due to health or hygiene reasons have been sealed (sealed) and therefore the seal (sealing) has been broken by you. Products that have the character of sealed audio or video recording and where the seal has been broken by you. Specially made product, which has been tailor-made especially for you or has a clear personal touch to your wishes. Services that have been completed and where you have expressly agreed to the service being started without a right of way. Goods that can deteriorate quickly, such as food.
6. Complaints and complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to remedy the defect free of charge.You must always contact us for prior approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defective time will be reported to [email protected] where you enter your name, your address, e-mail address, order number and a description of the error.If we do not succeed in correcting the error or delivering a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, wiring lines from the General Complaints Board follow, see arn.se.
7. Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.We do not accept liability for delays / errors due to circumstances prevailing outside the company (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, government decision, reduced or no delivery from the supplier.Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
8. Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
9. Information about Cookies
According to the Electronic Information Act, visitors to a single website must, for privacy reasons, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. It is possible to set its browser so that it automatically denies cookies. More information can be found on the Swedish Post and Telecom Agency's website.
10. Personal information
By shopping at TADAH kafferosteri AB, you accept our data protection policy and the processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or transfer your information to third parties without a legal basis. TADAH kafferosteri AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have a wish newsletter or promotional offers - to be able to adapt the marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is a one-person task?
A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
In order to be able to handle your order and respond to questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed in order to fulfill the agreement with you. Marketing, promotions and similar mailings take place with your consent. 10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, share information with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved to be able to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna, Visa, Mastercard.
10.4.2 Shipping company
In order to be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is communicated to the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number can also be shared with the shipping company for notification. The shipping companies they work with are: DHL, UPS.
10.4.3 Newsletter
Have you chosen to subscribe to our newsletter, first name, last name and e-mail address are shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use MailChimp to send out newsletters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Correct correction
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can at any time request that the information relating to you be deleted. There are few exceptions to the right of eradication, such as whether it should be retained in order to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible data protection
TADAH kafferosteri AB is responsible for the storage and processing of personal data in the online store and for ensuring that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way. We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB with its registered office in Helsingborg.
11. Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
12. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation disputes, see http://ec.europa.eu/consumers/odrIn the event of a dispute, a decision from ARN or the corresponding dispute resolution body follows.Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
